Feedback form (for reception desk)

User Data

Forwarding date

Last Name

First Name

Phone

Anonymous

Feedback Data

Type of Feedback *

Reception *

Message text *

* Fields marked with an asterisk are required.
The personal information you may provide will be collected and used solely for purposes relating to the activities of control / monitoring and improvement of the public reception services of the UNITN offices in accordance with law no. 196, June 30 2003, and subsequent amendments and additions. Providing said data is still necessary if you wish to receive a reply to your message.

What is meant by:

Complaint

Any expression of user dissatisfaction regarding the service of the reception desk. It is an opportunity to improve the quality of services and a tool for monitoring the level of user satisfaction. UNITN always guarantees that the matter will be looked into and a reply will be sent to the user who made the complaint.

Comment

Information regarding poor service that can be solved with a courtesy reply. This, however, does not activate a complaints procedure. Application notes: anonymous reports of poor service fall into this category.

Appreciation/gratitude/praise

Comments to express satisfaction regarding individual episodes and/or the way service is given at reception.

Suggestion/proposal

Comments that supply explicit information so that the person in charge can provide a service closer to your needs.