Any expression of user dissatisfaction regarding the service of the reception desk. It is an opportunity to improve the quality of services and a tool for monitoring the level of user satisfaction. UNITN always guarantees that the matter will be looked into and a reply will be sent to the user who made the complaint.
Information regarding poor service that can be solved with a courtesy reply. This, however, does not activate a complaints procedure. Application notes: anonymous reports of poor service fall into this category.
Comments to express satisfaction regarding individual episodes and/or the way service is given at reception.
Comments that supply explicit information so that the person in charge can provide a service closer to your needs.